All deliveries are made and guaranteed by DHL courier.
All orders are delivered from monday to friday.
Shipping needs the signature at the moment of the delivery.
The customer is kindly requested to supply a reliable address where the goods must be delivered.
The customer is kindly requested to timelessy indicate a change of address.
Once the shipping has departed it is impossible to change the delivery address.
Eventual delivery delays superior to 10 days must be promptly signaled to the following address:
The customer will receive a waybill number through which he will be able to check the shipping status at the following: http://www.dhl.it/it/express/ricerca.html
and inserting the aforementioned code in the appropriate field.
RECEIPT OF THE GOODS
In order to guarantee the shipment safety, the courier asks for the signature for receipt of the customer at the moment of delivery. without it delivery is impossible.
If at the moment of the delivery, the external appearance of the box, seems altered, the customers has to open the box in front of the courier. we suggest you to check the goods at the moment of delivery and to verify that the quantity of the delivered goods is the one you ordered.
Eventual problems must be written on the courier bill.
Eventual problems regarding the delivery must be promptly signaled via e mail at: firstname.lastname@example.org and anyway no more than 15 days after delivery.
If the box is damaged we suggest you refuse the delivery otherwise you must indicate on the delivery bill that you are accepting a damaged box.
Once the goods have been delivered to the customer, the goods are not guaranteed anymore.